The Kempegowda International Airport here has scored the highest rating, among all participating airports across the world, in the quarterly ACI-ASQ Arrival Survey.
In the survey conducted for arriving passengers during April-June 2018, KIA garnered 4.67 rating points (out of five) in the Airports Council International’s Airport Service Quality first-ever survey for arrivals.
In addition to its existing departure surveys for 358 international airports worldwide, ACI – for the first time – introduced an exclusive survey for arriving passengers. This programme focuses on the experience of arriving passengers — helping airports measure, benchmark and enhance service quality levels.
The Bengaluru airport is the only Indian airport to participate in the first-ever satisfaction survey for arriving passengers.
The ASQ Arrivals Survey measures passengers’ views on five key areas that includes disembarkation, immigration (only for international passengers), baggage reclaim, customs and airport infrastructure.