<p>The government's senior citizen helpline, ''Elderline, has received over 3.39 lakh calls since May, with more than 79,000 of them from Uttar Pradesh.</p>.<p>The national helpline launched by the Social Justice and Empowerment Ministry in collaboration with Tata Trusts aims to reach out to the elderly seeking assistance. </p>.<p>Among states, the highest number of calls were received from Uttar Pradesh at 79,542 followed by Uttarakhand at 54,432, Telangana at 42,610, Tamil Nadu at 27,708 and Karnataka at 22,711.</p>.<p>More men than women reached out to Elderline seeking help.</p>.<p><strong>Also Read | <a href="https://www.deccanherald.com/metrolife/metrolife-your-bond-with-bengaluru/national-helpline-for-elders-opens-today-1035990.html" target="_blank">National helpline for elders opens today</a></strong></p>.<p>According to the data, 23,390 men called the helpline while the number stood at 8,178 for women.</p>.<p>The top reasons for reaching out to the helpline included Covid support(13,496), pension (8,952), abuse (1890), health-related support (1202), rescue (423) and queries related to old age homes (632), according to the data.</p>.<p>However, out of the 3,39,879 calls received since May 1, as many as 3,02,195 calls were non-serviceable calls which include non-genuine requests like nuisance calls, calls with out of scope requests for non-elderly among others, according to the data shared by the Social Justice and Empowerment Ministry.</p>.<p>While out of 37,684 genuine calls, 17,933 calls (47.59 per cent) were related to Covid-19 related support, vaccination information and voluntary services among others.</p>.<p>About 11,209 calls (29.75 per cent) were looking for guidance in subjects of legal counsel, direction for social security and pension related issues.</p>.<p>As many as 5,550 calls (14.73 per cent) were seeking information that includes calls that provide details of old age homes, caregivers, daycare centres, hospitals, doctors among others.</p>.<p>While 2,313 calls (6.14 per cent) were for seeking field interventions when the caller was seeking support for the rescue of a homeless elderly or care for an abused elderly.</p>.<p>About 679 calls (1.80 per cent) were also received for seeking emotional support where callers were counselled.</p>.<p>An official said in some cases these calls were directed to mental health professionals with experience in geriatric therapy and counselling for in-person support.</p>.<p>The official said the call pattern in the helpline can help the government in giving it direction for policy decisions for the elderly.</p>.<p>On the occasion of International Day for Older Persons, Vice President Venkaiah Naidu had dedicated Elderline to the nation and lauded the help extended by it to senior citizens.</p>.<p><strong>Check out the latest videos from <i data-stringify-type="italic">DH</i>:</strong></p>
<p>The government's senior citizen helpline, ''Elderline, has received over 3.39 lakh calls since May, with more than 79,000 of them from Uttar Pradesh.</p>.<p>The national helpline launched by the Social Justice and Empowerment Ministry in collaboration with Tata Trusts aims to reach out to the elderly seeking assistance. </p>.<p>Among states, the highest number of calls were received from Uttar Pradesh at 79,542 followed by Uttarakhand at 54,432, Telangana at 42,610, Tamil Nadu at 27,708 and Karnataka at 22,711.</p>.<p>More men than women reached out to Elderline seeking help.</p>.<p><strong>Also Read | <a href="https://www.deccanherald.com/metrolife/metrolife-your-bond-with-bengaluru/national-helpline-for-elders-opens-today-1035990.html" target="_blank">National helpline for elders opens today</a></strong></p>.<p>According to the data, 23,390 men called the helpline while the number stood at 8,178 for women.</p>.<p>The top reasons for reaching out to the helpline included Covid support(13,496), pension (8,952), abuse (1890), health-related support (1202), rescue (423) and queries related to old age homes (632), according to the data.</p>.<p>However, out of the 3,39,879 calls received since May 1, as many as 3,02,195 calls were non-serviceable calls which include non-genuine requests like nuisance calls, calls with out of scope requests for non-elderly among others, according to the data shared by the Social Justice and Empowerment Ministry.</p>.<p>While out of 37,684 genuine calls, 17,933 calls (47.59 per cent) were related to Covid-19 related support, vaccination information and voluntary services among others.</p>.<p>About 11,209 calls (29.75 per cent) were looking for guidance in subjects of legal counsel, direction for social security and pension related issues.</p>.<p>As many as 5,550 calls (14.73 per cent) were seeking information that includes calls that provide details of old age homes, caregivers, daycare centres, hospitals, doctors among others.</p>.<p>While 2,313 calls (6.14 per cent) were for seeking field interventions when the caller was seeking support for the rescue of a homeless elderly or care for an abused elderly.</p>.<p>About 679 calls (1.80 per cent) were also received for seeking emotional support where callers were counselled.</p>.<p>An official said in some cases these calls were directed to mental health professionals with experience in geriatric therapy and counselling for in-person support.</p>.<p>The official said the call pattern in the helpline can help the government in giving it direction for policy decisions for the elderly.</p>.<p>On the occasion of International Day for Older Persons, Vice President Venkaiah Naidu had dedicated Elderline to the nation and lauded the help extended by it to senior citizens.</p>.<p><strong>Check out the latest videos from <i data-stringify-type="italic">DH</i>:</strong></p>