<p>Over 20 lakh public grievances, highest in the last three years, have been received on an online platform run by the central government, the Rajya Sabha was informed on Thursday.</p>.<p>In a written reply to the Upper House, Minister of State for Personnel Jitendra Singh said a total of 22,71,270 grievances were received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in 2020, as against 18,67,758 in 2019 and 15,86,415 in 2018.</p>.<p>Of these, 23,19,569 grievances were disposed last year, 16,39,856 in 2019 and 15,05,950 in 2018, according to the reply.</p>.<p>As many as 10,23,300 grievances were pending in 2020, it said.</p>.<p>“The Department conducts regular review meetings for monitoring pendency and disposal of grievances received in Centralised Public Grievance Redress and Monitoring System (CPGRAMS) with the designated grievance officers of ministries/departments. The last such review meeting was held in January 5, 2021,” Singh said.</p>.<p>An internal grievance redressal machinery exists in each ministry/department, he said.</p>.<p>“Grievance officers have been designated in all ministries/departments for redressal of public grievances,” the minister said.</p>
<p>Over 20 lakh public grievances, highest in the last three years, have been received on an online platform run by the central government, the Rajya Sabha was informed on Thursday.</p>.<p>In a written reply to the Upper House, Minister of State for Personnel Jitendra Singh said a total of 22,71,270 grievances were received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in 2020, as against 18,67,758 in 2019 and 15,86,415 in 2018.</p>.<p>Of these, 23,19,569 grievances were disposed last year, 16,39,856 in 2019 and 15,05,950 in 2018, according to the reply.</p>.<p>As many as 10,23,300 grievances were pending in 2020, it said.</p>.<p>“The Department conducts regular review meetings for monitoring pendency and disposal of grievances received in Centralised Public Grievance Redress and Monitoring System (CPGRAMS) with the designated grievance officers of ministries/departments. The last such review meeting was held in January 5, 2021,” Singh said.</p>.<p>An internal grievance redressal machinery exists in each ministry/department, he said.</p>.<p>“Grievance officers have been designated in all ministries/departments for redressal of public grievances,” the minister said.</p>