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customer care

Indian customers spent 15 bn hours ‘on hold’, making for a $55 bn loss in 2023

'Consumers will wait for a maximum of three days for a solution before taking their business elsewhere,' said Sumeet Mathur, Senior Vice President & Managing Director, ServiceNow India Technology & Business Center.

09 August 2024, 02:03 IST

Indian customers spent 15 bn hours ‘on hold’, making for a $55 bn loss in 2023

Indian customers spent 15 bn hours ‘on hold’, making for a $55 bn loss in 2023

Indian customers spent 15 bn hours ‘on hold’, making for a $55 bn loss in 2023

09 August 2024, 02:03 IST

Zepto asks man to finish 10 kg of flour in a week before it expires; he sends it to company founders

Making matters worse, the company helpline suggested that the man finish 10 kgs of wheat in seven days.

21 May 2024, 08:05 IST

Zepto sends man 10 kg flour expiring in 8 days; he sends it to founders

Zepto sends man 10 kg flour expiring in 8 days; he sends it to founders

Zepto asks man to finish 10 kg of flour in a week before it expires; he sends it to company founders

21 May 2024, 08:05 IST

Nothing's first official service center open in B'luru

Nothing plans to set up five more exclusive customer care in five cities by the end of 2023

10 July 2023, 10:56 IST

India's first Nothing exclusive service center to open in Bengaluru

India's first Nothing exclusive service center to open in Bengaluru

Nothing's first official service center open in B'luru

10 July 2023, 10:56 IST

How technology is redefining customer dynamics

We have already witnessed a major shift toward digital platforms that help in boosting customer experience and communication

24 October 2022, 01:51 IST

How technology is redefining customer dynamics

How technology is redefining customer dynamics

How technology is redefining customer dynamics

24 October 2022, 01:51 IST

Everstone customer platform to Brookfield for $450mn

08 December 2020, 12:42 IST

Everstone sells customer experience platform Everise to Brookfield India for $450 million

Everstone sells customer experience platform Everise to Brookfield India for $450 million

Everstone customer platform to Brookfield for $450mn

08 December 2020, 12:42 IST

Verloop.io raises 37.2 cr in funding led by Alpha Wave

The funding will be used to product development roadmap, hire new talent expand geographically

25 August 2020, 11:48 IST

Verloop.io raises 37.2 crore in funding led by Alpha Wave Incubation

Verloop.io raises 37.2 crore in funding led by Alpha Wave Incubation

Verloop.io raises 37.2 cr in funding led by Alpha Wave

25 August 2020, 11:48 IST

Smart products and consumer concerns

It is important that consumers are to be provided with responsive customer support and complaint handling mechanism

14 March 2019, 19:46 IST

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Smart products and consumer concerns

14 March 2019, 19:46 IST